Overview
Learn how to develop and maintain collaborative, constructive, and cooperative working relationships. Identify opportunities to connect teams, departments, units, and organizations. Discover how to interact with others and give them confidence in the intentions of you and your organization.
- Build listening, trust-building, and decision-making skills.
- Manage meetings and difficult conversations.
- Identify practical strategies for collaborative leadership.
Syllabus
- Course 1: Employee Experience
- Learn how to design an employee experience program for your company.
- Course 2: Being an Effective Team Member
- Learn how to work best on a team. Explore the key characteristics of exemplary team members and find out how you can adopt these behaviors to become a more valuable collaborator.
- Course 3: Building Trust
- Learn how to build trust in the workplace. Find out how to earn trust, practice trust, and rebuild trust.
- Course 4: Effective Listening
- Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
- Course 5: Giving and Receiving Feedback
- Learn to give effective feedback, and use feedback you've received as a tool to improve performance.
- Course 6: Communicating with Diplomacy and Tact
- Learn how to cultivate a mindset of diplomacy and communicate with tact when you encounter challenging workplace situations.
- Course 7: Critical Thinking for Better Judgment and Decision-Making
- Teach your team how to think critically. Learn how to use critical thinking to avoid fallacies, spot biases, craft better arguments, hone judgment, and improve decision-making.
- Course 8: Having Difficult Conversations
- Learn how to have difficult conversations with colleagues, employees, and managers. Develop your communication skills to improve your relationships, teamwork, and business performance.
- Course 9: Collaborative Leadership
- Learn how to lead collaboratively. Build more collaborative relationships within your team and throughout the organization.
Taught by
Pat Wadors, Daisy Lovelace, Brenda Bailey-Hughes, Brenda Bailey-Hughes, Gemma Leigh Roberts, Tatiana Kolovou, Becki Saltzman, Marlene Chism and Carol Kinsey Goman, Ph.D.