Trailhead
Free Online Course
English
1-2 hours worth of material
selfpaced
Overview
Learn how Workforce Engagement makes your service team more productive.
- Boost your contact center’s operational performance across all channels.
- Learn how support operations planners use data to schedule and staff agents.
Syllabus
- Workforce Engagement for Service: Quick Look
- Deliver Exceptional Customer Service
- Workforce Engagement for Contact Center Planning
- Forecast Your Support Workload
- Determine Staffing Needs with an Omni-Channel Plan
- Grow Your Team's Skills with myTrailhead
- Assign the Right Agents to Shifts
