The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement OmniChannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant.
Salesforce is currently the 7th most in demand ITskill in the world, and Salesforce Consultant Certifications help you rise above the competition. The Consultant Certifications are especially in demand by Salesforce Partner companies.
A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.
This course fully prepares you for the Service Cloud Consultant Exam. Throughout the duration of this course,I cover and demonstrateeach of the Knowledge Areas and core concepts you need to understand, such as:
INDUSTRY KNOWLEDGE
IMPLEMENTATION STRATEGIES
SERVICE CLOUD SOLUTION DESIGN
KNOWLEDGE MANAGEMENT
INTERACTION CHANNELS
CASE MANAGEMENT
Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
Given a set of KPIs, determine the appropriate case management solution.
Explain the capabilities, use cases, and how to configure the serviceentitlements in Salesforce.
Explain the use cases, capabilities and limitations of Visual Workflow important to case management.
Identify capabilities for managing cases using social media (Social Hub, Salesforce for Twitter and Facebook).
CONTACT CENTER ANALYTICS
Given a set of desired metrics, determine the appropriate reporting solution taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).
Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
INTEGRATION AND DATA MANAGEMENT
I have 6 Salesforce certifications, including this one.Unlike other instructors you'll find on Udemy who are teaching things they are not certified for, I have not only the certifications, but the real world experience as a Salesforce consultant - having implemented several Service Cloud solutions for clients around the world.
After Thousands ofUdemy Survey ratingsfor my courses, the students have spoken:
"Are you learning valuable information?" 99.6%answered YES
"Are the explanations of theconcepts clear?" 99.8% answered YES
"Is the instructor knowledgeable about the topic?" 99.9% answered YES
Iteach Salesforce certification courses because I am passionate about the platform, and the awesome things you can build quickly on it - including your career!There is an extreme shortage of Salesforce talent in the job market, and Iam creating Salesforce Certification and User courses, so that you can get a good paying job in the cloud.