YouTube
Free Online Course
English
2-3 hours worth of material
selfpaced
Syllabus
Jira Service Desk - Quick Introduction, Creating a Project and Raising Tickets.
Jira Service Desk - Create your own queue.
Jira Service Desk - IT Service Desk Workflows.
Jira Service Desk - Create a request type.
Jira Service Desk - Hide fields and setting default field values.
Jira Service Desk - Customise Customer Portal and Help Centre.
Jira Service Desk - Application level configurations.
Jira Service Desk - Customer permissions.
GetAnswers - Displaying transition buttons on the customer portal.
Jira Service Desk - Customer notifications.
Jira Service Desk - Custom notification with Automation.
GetAnswers - Best practice to setup support levels.
Taught by
Ravi Sagar
