Communication Foundations

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English

Certificate Available

1-2 hours worth of material

selfpaced

Overview

Build your communication skills. Learn how to communicate more effectively in professional situations, including meetings, email, and presentations.

Syllabus

Introduction

Foundations of communication
Getting the most from this course

1. The Four Communication Building Blocks

The four building blocks: People
The four building blocks: Message
The four building blocks: Context
The four building blocks: Listening

2. Communication for Common Situations

When you socialize in professional settings
Toolkit: Social settings
When you run meetings
Toolkit: Meetings
When you send emails
Toolkit: Email
When you are explaining
Toolkit: Explanations
When you’re advising senior staff
Toolkit: Advise

3. Communication for Challenging Situations

When you pitch ideas
Toolkit: Pitch new ideas
When you're asking for something
Toolkit: Making an ask
When you're caught off guard
Toolkit: When you're caught off guard
When you're criticized
Toolki: Criticism at work
When you are presenting up
Toolkit: Presenting up

Conclusion

Practicing your communication every day

Taught by

Brenda Bailey-Hughes and Tatiana Kolovou

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